Marketing Malpractice: The Cause and the Cure

This article argues that marketers should focus on the Job the customer is trying to achieve, rather than by standard methods of user segmentation. If you segment users by random attributes like location and then ask for feedback, you are getting an average of feedback across users who might use your products very differently, acting on this feedback will yield little results for any user.

Turn of the computer, get out of the office, and observe

This has interesting results on market size. Using this approach you are looking for the number of people with the same Job, not the number of people within a set segment.

To build brands that mean something to customers, you need to attach them to products that mean something to customers

This article introduces the purpose brand - a way to “guide a user” on how to use a product for a particular job, without confusing the user by using a single brand for everything. These purpose brands create something harder to copy that just products and their performance.

Quality can only be measured relative to alternatives