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Design Thinking

This article defines what designing thinking is:

matching people’s needs to what is technologically feasible and what a viable business strategy can convert into customer value

It argues that design thinking can produce competitive advantage in a world where processes are easily copied. In a world that has an increasing services base, design thinking can have a lot of impact in innovation as these are very human activities.

Qualities of design thinkers:

  • Empathy
  • Integrative thinking
  • Optimism
  • Experimentalism
  • Collaboration

Great design satisfies our needs and desires

Frequently asked questions

Who should read this?
Companies looking to innovate or find new opportunities
What is the main theme of this article?
An overview of design thinking and why it is relevant
Is it still relevant today?
Yes design thinking is universal (but this article does mention Web 2.0)
Last updated: 2026-07-11